Contact us

Usually within one working day. A person reads it, not a bot.

Your order number and the email address you used at checkout. That is enough for us to pull it up straight away.

Yes, on the Track Your Order page, using the code from the shipping email.

Because the parcel has not shipped yet. We only receive the code once the package is on its way, which is usually 24 to 48 hours after you order.

Yes, an international call centre on +66 98 391 3877. Email is usually faster and gives you a written record.

Our UK administration office is 33 Queen St, London EC4R 1AP. The registered company address is in Phetchaburi, Thailand, and both are published in full on this page.

No. We are an online supplier with no shop or premises.

A division of Caruso Consulting Co Ltd. The trading name, legal entity, company registration number and both addresses are on this page.

theteam@customersupport.care is our shared support desk and it is the address that reliably receives mail. Order confirmations are sent from our own domain.

Please do. We would much rather answer a question first than process a return afterwards, especially on the desks, where the measurements decide it.

The computer desk is 91.2cm wide, 49.8cm deep and 74.9cm tall. The L-shaped desk is 168cm along one side, 120cm along the other and 48cm deep. Measure your wall or corner against those.

Measure floor to the underside of your desk. The elliptical is 25.4 cm tall and the pedal exerciser is 25.4cm at its tallest.

Email us with the product and the option you want and we will check before you order.

Free over £75, otherwise a flat £25, shown in your basket before you pay.

5 to 7 days across the UK after a 24 to 48 hour handling time.

Not at checkout. Tell us in an email if timing matters and we will do what we can.

Yes, and for an office fit-out tell us anything unusual about the delivery, such as an upstairs office with no lift.

The courier leaves a card and follows its own redelivery process. The tracking link shows what happened.

Email theteam@customersupport.care with your order number and we will chase the courier for you.

Email us with a photograph and your order number. Under the Consumer Rights Act 2015 that is ours to put right at no cost to you.

Tell us the order number and what is missing. Multi-item orders occasionally ship in more than one parcel, so it is worth checking the tracking first.

Email us within 15 days of delivery. It needs to be in resaleable condition and the return postage is yours.

We process it as soon as the return arrives and is checked. Your bank then takes its own few days.

Ask. If we have the option you want, that is usually simpler for both of us.

Yes, `valued-customer` takes 15 percent off the goods at the cart.

We do not charge UK VAT, so there is no VAT to itemise. Ask and we will send a full receipt showing what you paid.

Yes. Use the wholesale quote page with your quantities and postcode.

Email us with what you have in mind and we will tell you honestly whether it is something we do.

Yes, through the press page or by emailing the same address.

Email theteam@customersupport.care and say so plainly. If we have got something wrong we would rather hear it than not.